What if faculty and staff could go to a single place on campus to receive one‐on‐one support, learn about new and emerging technologies, and begin the process of professional development?
The support model and organizational structure for Distance Education and Professional Development at Mountain View College has changed. On campus these services have been spread out across multiple locations and even multiple floors. There is some confusion, partly because of new hires within these departments, previous support roles provided, and servicing locations, as to where faculty and staff go for one‐on‐one support, what technology is currently available, and who provides support.
By consolidating existing staff into a single location (W162), we can begin to provide the institution with a consistent presence and drop‐in support related to the new scope of services under eLearning and Professional Development. Lack of presence and drop‐in support has been a missing element, as noted by faculty during previous return weeks.
A Staffed Center
By transitioning three full‐time employees to the space, support levels, expectations, and space utilization will drastically improve. We’d like to see the space become known as a “Teaching and Learning Center” instead of a self-support lab. Within a teaching and learning center meaningful dialogue is exchanged, instructional strategies are proposed, and curiosity is paired with the right hardware or software (that can in turn even be checked out to interested individuals).
Questions and Answers
What’s happening to this space?
W162 is being upgraded to support teaching and learning efforts at Mountain View College. We’re preparing to support eLearning and Professional Development across the institution.
We’ve kept the same four PCs, added two new Macintosh computers, and brought in three staff members into the space. We’ve upgraded hardware and software across the board and aim to eventually provide one-on-one support for teaching and learning efforts. The major difference is that W162 is now a staffed Teaching and Learning Center (instead of a self-support lab).
Can I still use the space?
Of course! We’d like to invite every employee to utilize the new hardware and software, ask questions of the staff in the space, or simply drop by to take a quick tour! You are the reason why we’ve invested in the space improvements and we’d love to keep supporting you.
When will the space be finished?
We’re currently working with IT and facilities to finish up installation and configuration of all computer equipment and printers. We should be fully operational during the month of November. In the meantime, you are completely welcome to use the space as we are working through completion.
Of course everyone’s invited for an official open house in the month of December! Stay tuned for more details as we continue to enhance the space.